Shipping & Returns Policy

This Policy governs the shipment of materials purchased from BNM Research Peptides LLC, DBA BNM Research Peptides, and the limited circumstances in which a claim may be made. It forms part of our Terms of Service.

1. Where we ship

We ship to addresses within the United States only. We do not ship internationally, and we do not accept orders for delivery outside the United States.

We do not ship to:

• freight forwarders, package consolidators, or re-shipping services;
• any jurisdiction — including any state, county, or municipality — in which the material ordered may not lawfully be received;
• any address we reasonably believe is being used to circumvent our buyer eligibility criteria or export restrictions.

We may require a business, laboratory, or institutional delivery address for certain materials or order sizes. It is your responsibility to confirm that the material may lawfully be received at your delivery address before ordering.

2. Order processing and verification

Order processing

Orders are generally processed within 1–2 business days after payment is successfully received. Processing time includes payment review, product and lot verification, packaging, documentation preparation, and shipment scheduling.

Orders placed after our daily processing cutoff, on weekends, or on federal holidays will begin processing on the next business day.

Processing time is separate from carrier transit time. Selecting an expedited shipping method does not shorten order-processing or verification time.

Account and payment verification

To protect customers and prevent unauthorized transactions, certain orders may require additional verification before shipment.

Verification may be required when:

• Billing and shipping information do not match
• An order is unusually large
• Multiple payment attempts are detected
• The payment processor flags the transaction
• The delivery address cannot be confirmed
• Additional identity or account information is reasonably required

Orders selected for additional verification may require 1–3 additional business days. We may contact the customer using the email address or telephone number submitted with the order.

Failure to complete requested verification may result in the order being delayed or canceled and refunded.

Processing times are estimates, not guarantees, and may be affected by stock, lot release timing, verification, and carrier capacity.

3. Domestic shipping options

Alternative carriers, including UPS or FedEx, may be used when appropriate based on the order size, destination, service availability, or operational requirements.

Carrier delivery estimates are not guarantees unless the selected carrier service expressly includes a delivery guarantee. Transit times are measured from dispatch, not from order placement, and exclude weekends and holidays.

4. Packaging and temperature

Materials are supplied as lyophilized (freeze-dried) powder in sealed vials and are shipped at ambient temperature. We do not use cold-chain or refrigerated shipping.

Shipments are packed in discreet outer packaging without any description of contents on the exterior. Every vial and every shipment carries the designation "For Laboratory Research Use Only — Not for Human or Veterinary Use." This designation must not be removed, obscured, or altered, and must be carried forward on any lawful onward transfer.

Upon receipt, materials should be transferred promptly to the storage conditions stated on the listing and vial label. We are not responsible for degradation caused by delay in doing so.

5. Shipping confirmation and tracking

Customers will receive a shipment-confirmation email containing tracking information after the shipping label has been created.

Tracking information may require up to 24 hours to display movement after the package has been accepted or scanned by the carrier.

The creation of a shipping label does not necessarily mean the carrier has taken possession of the package.

6. Delivery, title, risk of loss, and address accuracy

Title and risk of loss pass to you upon delivery of the shipment to the carrier at our facility. From that point the shipment is yours, and any loss or damage in transit is a matter between you and the carrier — subject to the assistance and limited remedies we offer in Section 9.

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for shipments delivered to an incorrect address supplied by you, left at the delivery point in accordance with carrier practice, or stolen after delivery has been recorded.

Address-change requests must be submitted before the order is processed. We cannot guarantee that an address can be changed after an order has entered fulfillment or after a shipping label has been created.

BNM Research Peptides is not responsible for delays, failed deliveries, or additional shipping costs caused by an incomplete or incorrect address provided by the customer. Orders returned because of an incorrect, incomplete, refused, or undeliverable address may be eligible for reshipment after the customer pays any applicable reshipping charges.

7. Carrier delays

Delivery estimates begin after the carrier accepts the shipment. Carrier delays caused by weather, holidays, transportation disruptions, incorrect addresses, governmental actions, or other circumstances outside our control may extend delivery time.

Customers should use the tracking information provided to monitor the shipment.

8. Receiving and inspecting your order

Inspect your shipment on arrival. Confirm that the material, quantity, and lot number match your order and the enclosed Certificate of Analysis, and that vials are intact and seals unbroken. Photograph any damage to the outer packaging and to the vials before handling further, and retain all packaging until any claim is resolved.

Claims must be submitted within the windows in Section 9. Once those windows have passed, the shipment is deemed accepted.

9. Returns, Damage Claims, and Order Issues

We do not accept returns or exchanges for buyer's remorse, ordering errors, or products that have been opened, used, reconstituted, unsealed, improperly stored, or otherwise removed from their original condition.

Customers must inspect their shipment immediately upon delivery.

Claims involving damaged, broken, leaking, missing, or incorrect products must be submitted within 48 hours of the carrier's confirmed delivery. All other order-related discrepancies must be reported within seven (7) calendar days of delivery.

To submit a claim, customers must provide:

• Order number
• Description of the issue
• Clear photographs of the product
• Photographs of the shipping box and shipping label
• Photographs of the vial label, lot number, and packaging
• Photographs of any visible damage
• An unboxing video, when available

Approved claims may be resolved through replacement, store credit, or refund at BNM Research Peptides' discretion. Products must not be discarded until the claim has been reviewed and written instructions have been provided.

Claims submitted outside the applicable reporting period may not be eligible for replacement, credit, or refund.

All products are sold strictly for laboratory Research Use Only. They are not for human or veterinary use.

This is not a customer service position; it is a chemical integrity one. Once material leaves our custody we cannot verify the temperature, humidity, light exposure, or handling it has been subject to, and we cannot confirm that a returned vial contains what it left with. Do not ship material back to us without prior written authorization — unauthorised returns are not accepted, are not refunded, and are disposed of without compensation. Disposal of any unused or discarded material is your responsibility and must comply with all applicable federal, state, and local waste regulations and your institution's requirements.

Replacement, store credit, or refund of the purchase price of the affected material is your sole and exclusive remedy under this Policy. We are not liable for lost research time, consequential costs, or any other loss, as set out in our Terms of Service and Research Use Policy.

We cannot accept claims relating to: results obtained, or not obtained, in your laboratory work; storage or handling after delivery; any administration of material to a human being or an animal, which is prohibited and voids all remedies; claims submitted after the applicable reporting window; or where the covenant affirmed at checkout was false.

10. Cancellations

Cancellation requests must be submitted before the order has entered processing or fulfillment. Orders cannot normally be canceled after the shipping label has been created, the order has been packed, or the package has been transferred to the carrier.

If an order cannot be shipped within the timeframe communicated at checkout, the customer will be notified and given applicable options regarding the delay or cancellation.

We may also cancel any order before dispatch — including after payment — where verification cannot be completed, where stock or lot release is unavailable, where a pricing or listing error occurred, or where we identify a breach or credible risk of breach of our Research Use Policy. Refunds in these circumstances are issued in full and are not an admission of any kind.

Shipments refused at delivery or returned as undeliverable are not restocked or resold. Where the refusal is not our fault, the purchase price is not refunded.

11. Refund processing

Approved refunds are initiated to the original payment method within 3–5 business days after approval.

After a refund has been initiated, the customer's bank, card issuer, or payment provider may require additional time to post the credit to the account. Posting times commonly vary by financial institution and are outside BNM Research Peptides' control.

Original shipping charges are nonrefundable unless the refund results from an error by BNM Research Peptides or another situation in which a shipping refund is expressly approved.

A refund confirmation will be sent after the refund has been submitted to the payment processor.

12. Research-use disclaimer

All products are sold strictly for laboratory Research Use Only. Products are not for human or veterinary use and are not sold with dosing, administration, or consumption instructions.

13. Contact

BNM Research Peptides LLC
732 W Kingman Dr
Casa Grande, AZ 85122, United States
Orders and claims: [email protected]
Documentation: [email protected]